NON-DEFECTIVE-unused stock items in original packages and in resalable condition may be returned for merchandise credit and must be returned within 60 days of invoice date. Custom made or non-stock special order items may or may not be returned depending on individual return policy of the manufacturer and may be subject to a restocking charge. For a return authorization number, contact Onward Shipyard Supply @ 281-957-9858. Return information must include original invoice number, date and reason for return. All return shipments must be received within 30 days of the issuance of the return authorization and must be shipped prepaid to Onward Shipyard Supply.
DEFECTIVE ITEMS - may be returned at Onward’s discretion for credit or replacement. Please have the item or part number, original invoice number and date and the nature of the failure to obtain a return authorization number. Returns must be received within 30 days of issuance of the return authorization number and be returned prepaid.